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Responsible Gaming

1. Our Commitment to Safe Play

At Koko Bet, we believe that gambling should always be a fun, exciting, and entertaining experience. We are fully committed to promoting Responsible Gaming and ensuring that our players enjoy our casino and sportsbook in a safe and secure environment. While the majority of players gamble within their means, we recognize that for a small percentage of people, gambling can become a problem.

Our goal is to protect our players by providing tools that allow them to control their gambling habits, preventing underage gambling, and offering guidance on where to find professional help if needed.

2. Recognizing a Gambling Problem

It is important to maintain control over your gaming behavior. If you are unsure whether gambling is having a negative impact on your life or the lives of those around you, ask yourself the following questions:

• Do you gamble to escape a boring or unhappy life?
• When you run out of money while gambling, do you feel lost or in despair and feel the need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of coffee?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have others ever criticized your gambling behavior?
• Have you lost interest in your family, friends, or hobbies because of gambling?
• After losing, do you feel you must try and win back your losses immediately?

If you answered "yes" to several of these questions, we strongly encourage you to utilize the limit tools described below or contact a professional support organization.

3. Account Limits & Control Tools

To assist you in managing your gambling responsibly, Koko Bet offers several control limits that you can set directly from your account dashboard. We recommend setting these limits the moment you create your account:

• Deposit Limits: Restrict the maximum amount of money you can deposit into your account on a daily, weekly, or monthly basis.
• Loss Limits: Control the maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly).
• Wager Limits: Set a cap on the total amount of money you can wager during a specific timeframe, regardless of your wins or losses.
• Session Time Limits: Restrict the amount of time you spend logged into your account per session. You will be automatically logged out when the time expires.

Note: Requests to decrease your limits will take effect immediately. Requests to increase or remove a limit are subject to a standard 24-hour "cooling-off" period.

4. Time-Out and Self-Exclusion

If you feel the need to take a step back from gambling, we offer options to temporarily or permanently suspend your access to Koko Bet.

• Time-Out (Cooling Off): You can choose to lock your account for a short period, ranging from 24 hours to 6 weeks. During this time, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: If you feel that you have developed a gambling problem, you can opt for self-exclusion. This will close your account for a minimum of 6 months up to a permanent ban. Once self-exclusion is activated, it cannot be reversed under any circumstances before the selected period has expired.

If you choose to self-exclude, we strongly advise you to do the same across all other gambling operators where you hold an account.

5. Protection of Minors

Gambling under the age of 18 (or the legal age in your jurisdiction) is illegal. Koko Bet takes its responsibilities regarding underage gambling very seriously. We conduct strict age verification checks on all customers who register an account.

If we suspect that a user is under the legal gambling age, their account will be suspended immediately and any funds will be confiscated. If you share your computer or device with minors, we recommend using third-party filtering software such as NetNanny or CyberPatrol to prevent unauthorized access to gambling websites.

6. Seeking External Help

If you feel that gambling is taking over your life, please remember that you are not alone. There are numerous professional, independent organizations that offer free and confidential support, advice, and counseling to individuals dealing with gambling addiction.

We recommend reaching out to the following organizations:

• Gamblers Anonymous: A fellowship of men and women who share their experience to recover from compulsive gambling. (www.gamblersanonymous.org)
• Gambling Therapy: A global service providing free practical advice and emotional support to anyone affected by problem gambling. (www.gamblingtherapy.org)
• GamCare: The leading national provider of free information, advice, and support for anyone affected by problem gambling in the UK. (www.gamcare.org.uk)