Privacy Policy

1. Introduction

At Koko Bet, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our website, online casino, sportsbook, and mobile applications. By registering an account or interacting with our platform, you acknowledge that you have read and understood this Privacy Policy.

We process your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant local legislation.

2. Information We Collect

To provide you with a safe and engaging gaming experience, we collect various types of information when you use our services. This includes:

Personal Identification Data: Your full name, date of birth, gender, and residential address provided during registration.
Contact Information: Your email address, phone number, and any communication you have with our customer support team.
Financial Data: Details of your transactions, including deposits, withdrawals, and the payment methods used (such as partial credit card details or e-wallet identifiers). Please note that we do not store full credit card numbers.
Technical and Usage Data: Your IP address, browser type, device information, operating system, login data, and information about how you interact with our website and games.
Verification Data (KYC): Copies of identification documents, utility bills, or bank statements requested for Anti-Money Laundering (AML) and identity verification purposes.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

Account Management: To create, operate, and manage your Koko Bet account, and to process your deposits and withdrawals securely.
Service Delivery: To provide you with access to our casino games and sports betting markets, and to calculate and process your bets and winnings.
Legal & Regulatory Compliance: To comply with our legal obligations, including age verification, prevention of fraud, Anti-Money Laundering (AML) regulations, and promoting Responsible Gaming.
Marketing & Communication: With your consent, to send you promotional offers, bonuses, and news about our services. You can opt-out of these communications at any time.
Improving Our Services: To analyze player behavior and website traffic, allowing us to improve user experience, fix technical issues, and develop new features.

4. Sharing Your Information

Koko Bet does not sell or rent your personal data to third parties. However, we may share your information with trusted partners and authorities under the following circumstances:

Service Providers: Payment processors, game developers, customer support software, and marketing agencies that help us operate our platform securely.
Regulatory and Legal Authorities: Law enforcement agencies, gambling commissions, or financial regulators if required by law or to protect our legal rights and prevent fraud.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure optimal performance, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device. We use essential cookies (necessary for the site to function), analytical cookies, and marketing cookies. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the website.

6. Your Rights

Under data protection laws, you hold specific rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct or update inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your data, provided there are no overriding legal or regulatory obligations (such as AML laws) requiring us to retain it.
Right to Restrict Processing: You can request that we temporarily halt the processing of your data under certain conditions.
Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you can withdraw it at any time via your account settings or by contacting us.

7. Data Security and Retention

We employ state-of-the-art security measures, including 256-bit SSL encryption, secure firewalls, and strict access controls, to protect your data from unauthorized access, loss, or misuse.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Upon account closure, financial and verification data may be retained for up to 5 years to comply with international anti-money laundering regulations, after which it will be securely deleted.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our Data Protection Officer (DPO) and support team:

Email: privacy@kokobett.net
Live Chat: Available 24/7 on our website.

We reserve the right to update this Privacy Policy periodically. Any significant changes will be communicated to you via email or a notification on our platform.